Services for APX Two-Way Radios

Ensure Peak Performance For Your Radios

Choose the right level of services you need to maintain and program your APX™ two-way radios for peak performance. The more you engage Motorola Solutions, the more you transfer the risk to us and achieve peace of mind with day-to-day management activities of your APX radios.

Essential: Access technical support when you need it to troubleshoot problems and restore device performance.

Advanced: Accelerate deployment and improve continuity to efficiently manage your radio fleet.

Premier: Transfer day-to-day accountability to us to maintain and support your radio inventory to maximize performance and reduce risk.

Essential Services: New Two-Way Radios

Overview

Motorola Solutions’ two-way radios are built for superior performance, but accidents happen.

Essential Services provide you with technical support to troubleshoot problems and hardware repair to properly restore device performance.

Features

Rely On Expert Repair

State-of-the-art diagnostics equipment, repair tools and replacement parts helps ensure your radios are protected from normal wear and tear and back in operation within five days. Two-way shipping is included. All radios are returned to factory specifications and updated with the latest firmware. Motorola Solutions service centers are certified to comply with ISO9001.

Access Technical Support 

Motorola Solutions-experienced technologists are available 8x5, Monday – Friday, local time, to help isolate and resolve any issues you may have with your radios. These dedicated professionals effectively troubleshoot and resolve your issues within a four-hour time frame.

Expand Your Coverage

While Motorola Solutions two-way radios are built for superior performance, accidents happen. If additional device management services are needed, Motorola Solutions offers expanded coverage and support that includes: repairs for chemical, liquid and physical damage; three day repair turnaround time; two-hour window for help desk response and 8x5 technical support.

Optional Services For Enhanced Coverage

For additional radio protection, we offer the following options: chemical, liquid, and physical damage; three day repair turnaround time; two-hour window for help desk response; 8x5 technical support and a battery refresh program.

Advanced: New Two-Way Radios

Overview

Your mission-critical communications depend on the consistent availability of your radios.

Advanced Services provide radio management software to configure and manage your radio fleet in addition to providing secure storage for your radio management data.

Features

Managing Your Two-Way Radios: The Core Offer

Motorola Solutions provides critical services to protect your investment and keep your APX two-way radio fleet up-to-date and organized.

Simplify Radio Programming

Maintaining your radio fleet doesn’t have to be expensive and time consuming. Simplify radio programming with our Radio Management software.

APX Radio Management supports batch programming of up to 16 radios at one time that are connected to a PC, or via over the air programming (OTAP) on a Project 25 system. Easily track and view your entire radio fleet programming status along with the codeplug history for each device.

Access Enhanced Technical Support

To help isolate and resolve any issues you may have with your radios or Radio Management software, our experienced technologists are available 8x5, Monday – Friday, local time. These dedicated professionals have access to documented and repeatable solutions and test environments to recreate your conditions to effectively troubleshoot and resolve your issues within a four-hour time frame.

Leveraging Supplemental Support Services: The Options

To ensure all your APX two-way radio communication needs are met, Advanced Services can provide supplemental coverage to help you manage your radio fleet.

Option 1: Increase Radio Management Expertise
Making sure your radios are fully operational is a high priority. This option includes Onsite Radio Management Hardware set up and Radio Commissioning in the Radio Management Database. Your technical staff can be trained side by side with our technical team during this process for valuable immersion training. We also provide you with Radio Management classroom training to help you and your team provision, program and maintain your radios more efficiently.

Option 2: Radio Management Database Hosting and MyView Portal
Store the configurations and codeplug data on our secure, hosted server for efficient remote programming and mitigate the potential challenges of insufficient local data storage space. Centralizing your configurations will ensure all of your radios are updated and reduce your overall downtime and labor. Any changes to a codeplug template can be automatically applied to all affected radios, and additional programming jobs can be scheduled ahead of time for greater operational efficiency.

MyView Portal: Actionable Insights Into Device Performance
MyView Portal is a web-based platform that gives you a transparent, single source view for system and service delivery information to help make smarter, faster and more proactive decisions to keep your network running smoothly and effectively.

This option provides access to MyView Portal to see your radio data, service case history, firmware and software status information.

Option 3: Rely On Expert
Repair State-of-the-art diagnostics equipment, repair tools and an extensive inventory of replacement parts helps ensure your radios are protected from normal wear and tear and back in operation within five days. Two way shipping is included. All radios are returned to factory specifications and updated with the latest firmware before being returned back to you.

Motorola Solutions service centers are certified to comply with ISO9001 standards using proven, repeatable processes so that your repair is completed right the first time, every time.

Expand Your Coverage
For additional radio protection, Motorola Solutions offers the following options: chemical, liquid, and physical damage; three day repair turnaround time; two hour window for help desk response; 8x5 technical support and a battery refresh program.

Premier Services: New Two-Way Radios

Overview

Maintaining and programming two-way radios increase in complexities as your inventory multiplies and technology evolves.

With Premier Services, you transfer risk and management to us. Motorola Solutions team takes on accountability for your radios’ ongoing maintenance and repairs, as well as performance and security needs -- allowing your team to focus on its primary responsibilities.

Motorola Solutions will be fully responsible for all of your provisioning and programming needs plus ensuring your radios are current with the latest firmware.

Features

Full-Service Provisioning and Programming. Motorola Solutions team becomes fully accountable for the initial deployment plus ongoing operational requirements. This includes:

• Initial programming and provisioning. Using our Radio Management software, Motorola Solutions expert technicians ensure your entire radio inventory is provisioned and programmed to your specifications.
• On-demand provisioning and programming. Configurations for radio features and functionalities as your operational needs evolve.
• Proactive firmware programming. Pre-tested and certified security and software updates improve performance and protect your radios from known cyber threats.
• Remote multi-unit programming. Radio Management Software streamlines physical radio programming, reducing the time needed from days to a few hours.

Onsite Support.  When required, field technicians are dispatched to your location to address issues affecting your radios, or to assist with radio problems that cannot be diagnosed or resolved remotely.

Technical Support. Motorola Solutions-experienced technologists help resolve radio issues. They are available 24x7x365 for hardware repair and 8x5X5 for software-related issues.

Comprehensive Hardware Repair. Motorola Solutions expert repair technicians troubleshoot, analyze, test, and repair your radios, updating them with the latest firmware and returning them to factory specifications.

Annual Preventive Maintenance. Motorola Solutions certified technicians conduct annual maintenance checks to help extend the useful life of your radios, reducing repair and replacement costs. The services performed include:

• Physical inspection and cleaning of all your radios to remove build-up and make sure buttons, knobs and external antenna are functioning according to specifications.
• Electronic tuning verification with adjustments made where necessary.
• Firmware and talkgroup verification to confirm each radio has the latest firmware and is correctly configured to assigned talkgroups.

Maximizing Radio Performance
The Reward

Premier Services provide a convenient and reliable approach to the supporting and managing of your radio operations and users with a predictable operating cost model and performance guarantees.

Motorola Solutions services are based on best practices for programming, support, maintenance and repair to minimize downtime.

Reduce Risk and gain peace of mind by relying on us to be your expert device manager and technology partner. Motorola Solutions work with you to define measurable service level agreements to ensure your performance expectations are achieved.

Lower Total Cost Of Ownership and achieve continued savings by relying on Motorola Solutions to be entirely accountable for managing your radio fleet in productive and cost-effective ways — performing required technology refreshes, software updates, repairs and lifecycle management of your two-way radio fleet.

Focus On Your Mission to meet your operational objectives by relying on Motorola Solutions dedicated managed services team to support and maintain your entire radio fleet, maximizing performance and ensuring you realize the full value of your APX critical communications system.

Resources and Downloads

Brochures

• Essential Services for APX™ Two-Way Radios
  Essential Services provide technical support and hardware repair to properly restore your APX radios.
• Advanced Services for APX™ Two-Way Radios
  Advanced Services provide accelerated deployment with Radio Management software and database hosting for improved continuity and efficient management of your radio fleet.
• Premier Services for APX™ Two-Way Radios
  Get the convenience, flexibility and speed you require to support and manage your APX two-way radios. Motorola Solutions is fully accountable for all your device management activities such as ongoing provisioning and repairs, as well as performance and security needs.
• Essential Services for APX Consolettes
  Essential Services provide you with technical support to troubleshoot problems and hardware repair to properly restore your consolette

Survey

• 2017 Motorola Solutions APX™ Two-Way Radio Management Survey Infographics
  Infographic provides a single page with highlights from the survey and a link to download the survey interactive ebook.

Videos

Two-Way Radio Services Overview

Learn how expert services help accelerate deployment, enhance functionality and support the growing complexities of managing your radio fleet.

White Papers

• Addressing The Complexities of Managing Two-Way Radios
  Read about action plans you can implement now that meet performance goals to accelerate two-way radio deployment, increase uptime, and control costs.

Infographics

• Essential Services for APX™ Two-Way Radios
  Infographic outlines how Essential Services provide expert support when you need it.
• Advanced Services for APX™ Two-Way Radios
  Infographic outlines how Advanced Services help accelerate radio deployment and improve continuity.
• Premier Services for APX™ Two-Way Radios
  Infographic outlines how Premier Services enable you to transfer radio management risk and maximize performance.